Resume

Bryan M. Turner

bm.turner@yahoo.com
https://www.linkedin.com/in/bryanmturner/

Professional skilled in information technology including administration and troubleshooting, web design, development and media production.

Education & Certificates

  • Masters of Education (Ongoing, West Texas A&M University)
  • Bachelor of Arts, Media Production, University of Houston, Houston, TX – 2012
  • Associates of Science, Houston Community College, Houston, TX – 2009
  • CompTIA A+, October 2014
  • HDI Support Center Analyst, June 2021

Summary of Skills

  • Experience in administering and troubleshooting hardware.
  • Experience in installing administering operating systems including Microsoft Windows 10, 8.1, 7, macOS, Ubuntu & Red Hat Linux
  • Experience in managing MySQL databases.
  • Experience with hypervisors including VirtualBox and VMWare
  • Extensive knowledge of HTML and CSS standards.
  • Proficient with Adobe CC, Final Cut Pro, Motion & Color
  • Proficient in Microsoft Office and Outlook.

Work History

Service Desk Representative

HCL Technologies Ltd., San Antonio, TX – July 2018 to June 2023

  • Assist internal customers with remote technical support.
  • Collect and manage sensitive data.
  • Maintain and administer computer networks, hardware, systems & applications software.
  • Collaborate with management teams to discuss, analyze, or resolve usability issues.
  • Implement updates, upgrades, and patches in a timely manner to limit loss of service.
  • Use Active Directory to configure user permissions.
  • Troubleshoot hardware and software issues.
  • Document troubleshooting with ServiceNow.
  • Monitor datacenters for any outages.

Lead Computer Technician

Goodwill Industries of Houston, Houston, TX – May 2016 to July 2018

  • Maintain and administer computer networks, hardware, systems & applications software.
  • Perform data backups and disaster recovery operations with Acronis.
  • Collaborate with management teams to discuss, analyze, or resolve usability issues.
  • Create Windows images with VirtualBox.
  • Deploy Windows OS and implement updates, upgrades, and patches in a timely manner to limit loss of service.
  • Diagnose and troubleshoot hardware with PC Check.
  • Use Active Directory to configure user permissions.
  • Inspect, test and measure materials, products, installations, and work for conformance to specifications.
  • Organize and locate inventory.
  • Train new employees on internal procedures and document progress.
  • Assist internal and external customers with technical support.
  • Ensure proper disposal of electronic waste.

Quality Control Technician

Bass Computers, Inc., Houston, TX – February 2015 to November 2015

  • Organize and locate inventory.
  • Train new employees on internal procedures and document progress.
  • Ensure proper disposal of electronic waste.

Volunteer Work

Media Ministry Director

Family Worship Center, Stafford, TX – June 2013 to July 2018

  • Design graphics with ProPresenter for in-house communications.
  • Provide audiovisual support to pastors and staff.
  • Promote services through social media.
  • Manage and maintain macOS audiovisual equipment.

Media Ministry

Luminous Church, San Antonio, TX – December 2022 to Present

  • Provide audiovisual support to pastors and staff.
  • Manage and maintain macOS audiovisual equipment.
  • Setup and tear down all production equipment.

Beyond Academia

  • Competent Communicator – Toastmasters International, 2010-Present